Shipping Policy

At Lume Haus, we ship to customers across the United States and internationally. Here's everything you need to know about how your order gets to you.

Processing Time

Orders are processed within 1–3 business days of being placed. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Times

We ship from our fulfillment partners globally. Estimated delivery times are as follows:

• United States: 7–15 business days
• United Kingdom & Australia: 10–18 business days
• Canada & New Zealand: 10–18 business days
• Other countries: 14–25 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, or peak periods.

Shipping Cost

We offer free standard shipping on all orders to the United States. International shipping rates are calculated at checkout.

Order Tracking

Once your order ships, you will receive a tracking number by email. You can use this to monitor your delivery in real time through the carrier's website.

Customs and Import Duties

For international orders, customs fees and import duties may apply depending on your country. These charges are the responsibility of the customer and are not included in our product prices or shipping fees.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery window, please contact us at supportlumehaus@gmail.com with your order number. We will investigate and resolve the issue promptly.

Contact

Questions about your shipment? Email us at supportlumehaus@gmail.com and we'll get back to you within 1–2 business days.