Frequently Asked Questions

Where do you ship from?

We ship from our global fulfillment partners. Most orders arrive within 10-20 business days for US customers.

How do I track my order?

Once your order ships, you'll receive a tracking number by email within 1-3 business days of placing your order.

What is your return policy?

We offer a 30-day return window on all items. Returns are free for US customers. Email supportlumehaus@gmail.com to start a return.

Can I cancel my order?

Orders can be cancelled within 24 hours of purchase. Email supportlumehaus@gmail.com immediately if you need to cancel.

Do you offer customer support?

Yes — email us at supportlumehaus@gmail.com and we respond within 1-2 business days.

Are your products high quality?

Every product in our catalog is carefully selected for design, quality, and value. We stand behind everything we sell with our 30-day return guarantee.